Q: What quality guarantee seal do You have?

You expect to purchase a high quality, professionally painted reproduction. But who's inspecting the painter? Who's watching to ensure that you really are getting a quality product?
Our Quality is based on the foundations of our seal of “Quality Guarantee”, which is the Quality Tool that we use to offer its customers a recognisable and guaranteed Quality certificate. The guidelines for this Seal are fully defined in our internal Regulations and Procedures, drawn up by our Quality Council. The Seal of Quality Guarantee is our trademark and is externally audited by advisers.
This is why this Quality System differentiates us from our competitors and also enhances the prestige of our company.

Since we are confident you will be completely satisfied with your purchase we also offer a money back guarantee. If for any reason you are not satisfied, send it back and we will issue a full refund. This is our way of putting our money where our mouths are? You may return it within 30 Days of receipt and receive a full refund for the paid price of the product. Shipping charges will not be refunded.
For detailed information on returning any item you have bought from us, please check the Returns and Exchanges section and contact us. Please make sure you pack the item in the original (undamaged) tube or box and include the completed Return Instructions form which you will find on the back of the Packing List included with your order. Be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund.

Please see our returns and exchanges policy for more information.