oil paintings

PAYMENT & SECURITY

The easiest way to order is via our Web site. You can select from several options and channels we have available for you. In order for us to serve you effectively there is also the possibility to order via e-mail, fax or phone for anything that is not listed on our website.
During the checkout process, you will be presented with the payment options available to you based on your geographic location. Select the option that you are most comfortable with, provide us with the appropriate billing information and we will get your order off to you as soon as possible!
The fastest and most convenient way to complete your order is by credit card.

We accept the following major credit cards:

# Visa / Visa Electron
# MasterCard / EuroCard
# American Express
# Diner's Club International

Your payment being a 100% save with us is our highest priority. We use a secure SSL payment gateway to process your information and payment.

Other payment methods:

# PayPal
# Wire Bank Transfer
# Pay by Mail (Check/Money Order)

If you prefer to phone, fax or e-mail in your order please contact us

SAFE SHOPPING GUARANTEE

Your payment being a 100% save with us is our highest priority.

Because safety is highest priority to us we use a system that is very reliable and is used by companies such as Yahoo, Dell, NEC, etc. The system is called Bibit. Bibit is a highly secure SSL payment gateway for processing your information and payment. For more information on Bibit, please visit their site at www.bibit.com

When you shop at Passion For Paintings, our secure server encrypts all of your personal information, including name, address and credit card information. Our industry standard encryption ensures no one can access or use your personal information.

We are so confident that your transactions on our secure server will always be safe that we guarantee your protection in the event of an unauthorized interception and use of your credit card.
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Passion For Paintings.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

SHIPPING & DELIVERY

Shipping is a free service to you.

WORLD WIDE FREE SHIPPING:

We can ship paintings anywhere in the world, to any country covered by such postal express companies as FedEx, DHL, UPS or EMS Express. When you are placing an order, on the "Shipping Information" page where you enter your name and address, you can select your country from the drop-down list. If your country is not listed, then we are unable to ship to that location.

PACKAGING:

Every painting delivered by us is packed in a strong tube. The canvas itself is protected by a plastic sheet to protect it during transport. The tube itself is closed with watertight caps over which tape is applied. Framed paintings are also very solidly packed with several materials and by several methods so you can be sure the painting is delivered to you in undamaged condition. When you receive your unframed canvas, you can have it stretched by any professional framing shop.

GIFT PACKAGING:

Sorry, at this time we do not offer gift wrapping or gift message service. But, if you are shipping a gift, you may try what some of our creative customers have done: Send a small note via our “Send an e-cart” service on our website.
The packing slip does not include any pricing information. However for customs we need to include a pro forma invoice. The e-mail notifications, do also reference pricing so if you are sending a gift, we suggest you do not use the recipient's e-mail address.

SHIPPING TIME:

Shipping usually takes between 3 and 5 business working days, depending on the destination and time of year. In the Christmas period delays occur more often. If you wish to keep track of your painting during shipping we will be happy to send you a tracking number.

SHIPPING NOTIFICATION:

When we dispatch your order, we will e-mail you a Shipping Confirmation. If tracking service is available, we include the Tracking or Airway Bill number in your Shipping Confirmation e-mail (if you do not receive a tracking or Airway Bill, then tracking service is not available for your package).
You can monitor the delivery of the parcel with your painting online at the official website of the courier firm.

SHIPPING DELAYS & DELIVERIES:

We recommend that you wait until the end of the estimated delivery time range before you inquire with us as to your order status. While we have the utmost faith in our shipping and delivery partners, some delays and problems can occur from time to time. Below are some solutions and answers to some of the more common problems.

* Delivery Delays

Below are several of the common reasons a delivery is delayed, and in many cases results in the original shipment being returned to our distribution center. In all these cases you will be contacted immediately and the situation will be resolved.
- Incorrect or invalid shipping address
- Recipient unavailable to receive delivery
- Shipment damaged/destroyed in transit

* Lost Shipments

If you feel that your shipment has been lost, please contact us immediately and we will trace the shipment and determine if it is actually lost or just delayed. If it is lost, a replacement order will be processed and shipped immediately, at no additional charge. We cannot track or trace international shipments, therefore we cannot deem them lost until 60 days after the shipping date. When 60 days has passed, an insurance claim will be filed. Even though we are legally not responsible for anything happening during shipping, we are willing to warrant you a discount coupon on your next purchase for the inconvenience it might have caused you.

RETURN POLICY & EXCHANGES

Your satisfaction is guaranteed when shopping at Passion For Paintings.

RETURN INSTUCTIONS:

Prior to returning any item(s) to Passion for Paintings, you must receive authorization from our Customer Service Department. To request authorization please send e-mail to with the following details:
Order #, First & Last Name
Item(s) you want to return
Specify reason for return: damaged, received incorrect item or size, quality of item not as expected, etc.
Specify what action you would like us to take for you: Free Replacement or Refund?

Unless it was our shipping error, the customer must pay return shipping charge.

Wait for our Customer Service team to e-mail you with your Return Authorization & Instructions.
Once we have received your returned item, we will notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return.

UNFRAMED PAINTINGS:

If you are not satisfied in any way with a Passion For Paintings unframed oil painting, you may exchange it or return the item for a refund for the cost of the purchased item(s) within 30 days from the date the order was shipped. A credit on a charge card purchase will be completed when the item has been returned.

FRAMED PAINTINGS:

For framed paintings, item(s) returned within 30 days will qualify for a STORE CREDIT of the same amount as the original purchase price minus the cost of shipping the item to the customer. Exact shipping costs are available upon request, and depend upon the size and type of frame.

GIFT CERTIFICATE:

If you used a gift certificate to pay for all or part of an item you want to return, that part of your refund will be issued as a new gift certificate reflecting a new total so you may use that balance on a future purchase. Please note, the original expiration date will still apply. Should you return an order that was placed using a promotional coupon, you will not be refunded for the amount of the coupon, as these discounts were deducted from the original purchase amount.

PACKAGING:

To return your item(s) please pack them in the original tube or box and include the completed Return Instructions form which you will find on the back of the Packing List included with your order. Be sure to specify the reason for the return, and what action you would like us to take: Replacement or Refund. Please ensure that the original packing slip is returned with the item(s), so we can process your return in a timely manner.

ITEMS RETURNED DAMAGED:

We gladly accept any returns that follow the above return guidelines. However, art products are very delicate, meaning you need to take extreme measures to ensure the items are returned undamaged. If we do receive a damaged item as a return and we are unable to re-enter the item into our inventory, then we can offer you the option of the following remedies:
1) We can return the damaged items(s) to you at no further charge.
2) We can refund you 50% of the purchase price of the items(s)

VAT (Value Added Tax)

European Union, United States & Other Countries: On Prices listed on the website no VAT is applicable but prices may be subject to local taxes, import duties or customs charges. PassionForPaintings.com is unable to accept responsibility for charges levied by other countries as customs policies vary widely from country to country. We suggest you contact your local customs office for further information. Please also be aware that cross-border shipments may be subject to opening and inspection by customs authorities.

INTERNATIONAL CUSTOMS IMPORT DUTIES

Our international shipping charge does not include applicable import duties or taxes that are due upon entry into the destination country. If the destination country imposes import duties and/or taxes, the customer is responsible for their payment. Usually there are no duties for paintings shipped in small quantities.